Privacy Policy

1. Who this policy covers

This policy covers ainur-labs.co.za and the Ainur Labs dashboard (the apps you reach after logging in there, such as the point-of-sale, delivery, and marketing tools we build and operate). Ainur Labs is currently operated as an unincorporated small team, not yet a registered company — this policy will be updated with formal entity details once that changes.

Products we build for individual clients (for example a specific client's booking platform or online store) may run under their own domain with their own privacy policy, since the client — not Ainur Labs — controls how their customers' data is used. If you're looking for one of those, check the footer of that specific site.

2. Information we collect

Through this website

• Contact form submissions: name, email address, and whatever you tell us about what you want built. This is sent to our inbox by email and isn't stored in a separate database.
• Standard server logs (IP address, browser type, pages requested, timestamps) kept for security and troubleshooting.

Through the dashboard

• Account details for logged-in users: name, email, hashed password, and which apps you're allowed to access.
• A session cookie that keeps you logged in. It's required for the dashboard to function and isn't used for tracking across other sites.
• Whatever operational data the specific app you're using needs to do its job (for example, order records in the point-of-sale tool). That data belongs to the business running the app, not to visitors of ainur-labs.co.za.

3. What we don't do

• We don't run third-party analytics or advertising trackers on this website. No Google Analytics, no ad pixels.
• We don't sell, rent, or trade personal information to anyone.
• We don't share your contact form details with anyone outside the team that replies to you.

4. How we use what we collect

• To reply to your enquiry and, if you become a client, to build and support what we agreed to build.
• To keep the dashboard and the apps behind it secure, working, and limited to people who should have access.
• To meet legal obligations where they apply (for example, retaining records required for accounting purposes).

5. Where data is stored

Data lives on servers we manage directly (primarily in South Africa) or with reputable infrastructure providers. We don't hand data to data brokers or ad networks. Where a specific product (like a payments or calendar integration) involves a named third-party service, that's disclosed in that product's own privacy notice.

6. Your rights

Under South Africa's Protection of Personal Information Act (POPIA), you can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we're not required to keep it for a legal reason. Email privacy@ainur-labs.co.za and we'll respond within a reasonable time.

If you believe we've mishandled your information, you can lodge a complaint with South Africa's Information Regulator (inforegulator.org.za).

7. Cookies

The marketing site (this site) doesn't set cookies beyond what's strictly needed to serve the page. The dashboard sets a single session cookie required to keep you logged in.

8. Changes to this policy

We'll update this page when what we do changes, and update the "last updated" date above when we do. Material changes will be flagged to dashboard users directly where practical.

9. Contact

Questions about this policy or your data: privacy@ainur-labs.co.za.