1. The service
AinurPractice is software provided by Ainur Labs for booking, clinical record-keeping, forms, billing and a patient portal, used by independent practices (“the Practice”). AinurPractice is a tool the Practice uses to run its operations. Ainur Labs is not a healthcare provider and does not provide medical advice, diagnosis or treatment. Clinical decisions remain entirely the responsibility of the Practice and its practitioners.
2. Accounts and access
- Staff accounts are created or authorised by the Practice and are scoped to a role. Users must keep credentials confidential and promptly report suspected compromise.
- Patient-portal access is linked to the individual patient or client of a specific Practice and is intended to expose only that person’s bookings, forms and invoices.
- The Practice is responsible for managing its staff access and ensuring each person has only the permissions their role requires.
3. Data ownership and privacy
The Practice retains control of the patient and business data it enters into AinurPractice. Ainur Labs processes that information to provide, maintain and secure the software and does not claim ownership of clinical or patient records.
Our AinurPractice Privacy Policy explains how information is handled, including the Practice’s role as Responsible Party and Ainur Labs’ role as Operator under POPIA.
4. Google services
The optional Google Calendar integration is provided to check free/busy availability and synchronise booking events. A practitioner authorises access through Google OAuth and may disconnect it at any time. Use of Google data is governed by the Google Calendar section of our Privacy Policy and Google’s applicable terms.
The integration uses only the scopes and information necessary to provide the calendar features selected by the practitioner.
5. Payments
Where a Practice enables card payments, payments are processed by Yoco through the Practice’s connected Yoco account. Yoco settles funds directly to the Practice. Ainur Labs is not a party to the underlying treatment transaction, does not hold patient funds and does not receive complete card details.
6. Acceptable use
- Use AinurPractice only for lawful practice-management and patient-care administration.
- Do not attempt to access another practice’s information, bypass controls, interfere with the service or introduce malicious code.
- Do not use the platform to store or transmit unlawful material.
- Respect confidentiality, professional duties and applicable data-protection law when entering, accessing, exporting or sharing records.
7. Availability, support and changes
We work to keep AinurPractice available, reliable and backed up, but uninterrupted service cannot be guaranteed. Planned maintenance and unexpected faults can occur. Any specific uptime, response-time or support commitment is governed by the separate written agreement with the Practice.
We may change the service to improve security, reliability or functionality. Material changes affecting a Practice’s use will be communicated where reasonably possible.
8. Responsibility and liability
The Practice is responsible for its clinical decisions, accuracy of entered information, lawful basis for processing patient data, and professional record-keeping duties. To the extent permitted by South African law, Ainur Labs is not liable for indirect or consequential loss arising from use of the platform or for clinical decisions made by the Practice.
This does not exclude liability that cannot lawfully be excluded and does not override a specific signed agreement with a Practice, which takes precedence if its terms differ.
9. Suspension, termination and export
A Practice may stop using AinurPractice in accordance with its service agreement. Access may be suspended where necessary to protect the service or other users, or for material violation of these terms or applicable law.
On request, the Practice’s data will be made available for export and then deleted, subject to legal retention duties and reasonable operational backup cycles.
10. Governing law and contact
These terms are governed by the laws of South Africa. We may update them as the platform changes; the revision date at the top will change when we do.
Questions about these terms may be sent to privacy@ainur-labs.co.za.